Refund Policy
Last updated: March 15, 2026
1. Our Commitment
We want you to be satisfied with EasyInterior. If you're not happy with your purchase, we offer a 14-day money-back guarantee on all purchases — no questions asked.
Since Paddle.com is our Merchant of Record, all refund requests are processed through Paddle.
2. Refund Eligibility
| Purchase Type | Refund Window | Conditions |
|---|---|---|
| New Subscriptions (Basic or Pro) | 14 days from initial purchase | Full refund, no questions asked |
| Subscription Renewals | 14 days from renewal charge | Full refund of the renewal charge |
| Credit Packs | 14 days from purchase | Refund for unused credits only |
| Plan Upgrades | 14 days from upgrade | Refund of the price difference |
3. Non-Refundable
The following are not eligible for refund:
- Credits that have already been used for generations
- Purchases older than 14 days
- Accounts terminated for violation of our Terms of Service
- Partial billing periods after voluntary cancellation (your plan stays active until the end of the period)
4. How to Request a Refund
Option 1: Paddle Support (Fastest)
- Go to paddle.net
- Enter the email address you used for the purchase
- Find and select the transaction
- Click "Request Refund"
Option 2: Contact Us
Email support@easy-interior.app with:
- Your account email address
- Transaction ID (from your Paddle receipt email)
- Reason for refund (optional, but helps us improve)
We will process your request within 2 business days.
5. Refund Timeline
| Step | Timeframe |
|---|---|
| Refund request review | 1–2 business days |
| Paddle processes refund | 1–5 business days |
| Funds returned to your bank/card | Additional 5–10 business days (depends on your bank) |
You will receive a confirmation email from Paddle once the refund is processed.
6. Failed Generations
If an AI generation fails due to a system error, your credits are automatically refunded to your account balance. No action is needed on your part — you will receive a notification when credits are restored.
7. Cancellation
You can cancel your subscription at any time:
- Go to Account Settings → Billing → Cancel Subscription
- Or contact Paddle Support
- Or email us at support@easy-interior.app
Cancellation takes effect at the end of your current billing period. You retain access to all features until then. No partial refunds are issued for early cancellation outside the 14-day guarantee window.
8. Chargebacks
If you dispute a charge directly with your bank or credit card company instead of contacting us or Paddle:
- This may result in your account being suspended during the investigation
- Chargebacks incur additional fees that we may be unable to absorb
- Please contact us first — we are happy to resolve any billing issues quickly and fairly
9. Contact
- Billing & Refunds: Paddle Support
- Product Support: support@easy-interior.app
See also: Terms of Service · Privacy Policy